Personal perspectives on information science, the evolving Internet, delivery of public services online, Web 2.0, the Web of Data, the Semantic Web, communities, folksonomies and more. With an emphasis upon convergence between some or all of the above, and a UK slant.
I just had a call from someone at a company from which we ordered some furniture last week. They were ringing to arrange a delivery slot, which sounded promising.
They offered me a Tuesday or Wednesday, a couple of weeks from now. Although I have the advantage of working from home quite often, I don't do itevery day, and that particular Tuesday I need to be elsewhere. So, thinking I was being given achoice, I asked for the Wednesday.
Apparently I wasn't being given a choice. I was being told that the furniture would be delivered on the Tuesday or the Wednesday. And that they'd ring the Friday before to let me know which day it would be. Oh, and if I'm not in, they'll charge me £20.
Whycan't they tell me which day it will be?Whycan't they go further, and give me a (two hour, say) delivery slot on a particular day?
And what right dotheyhave to chargeme? I can't remember the number of times (with less enlightened employers than my current one) I've taken a day off to await deliveries, only to have them not arrive.
I've asked them to leave me alone until they can offer me a set of dates, from which I can pick theonethat is most convenient. And that's convenient tome, the customer. Not convenient to them, the takers of my money.